I can’t see the ‘Floodlight report’ in the reporting UI!

In such a scenario where the user is unable to download the floodlight report because they are not getting that option, we need to check their user roles permissions, and ensure that all the relevant permissions are enabled.

Please ensure that the below permissions are enabled at the user role level (user role which is assigned to their user profile)

View click-through conversions

View view-through conversions

View Custom Floodlight variables data

To enable these permissions at the user role level, please follow these steps:

Navigate to the admin > user profile

Filter the user profile with the user profile name, or user profile ID or email ID which is assigned to the user (use any one of these options)

Please click on the user role which is assigned to that user profile

Enable the above shared 3 permissions, and save the user role

Now, refresh the page, and navigate to the report builder to check whether the user got the floodlight reporting access or not

If you’re still encountering issue with the floodlight reporting access, please reach out to the LE360 support team, and we will help you to resolve them