How can the TTD platform help me understand why my campaign is underspending? Currently, there are two ways in which the platform can help: Alerts: The platform provides alerts that show you the major issues that are preventing your ad groups from spending. When the platform detects a spending issue, the Pacing tile shows the […]
How to sync CM360 advertiser with DV360 partner and audience list with DV360. To sync a CM360 advertiser with a DV360 partner and audience list, follow these instructions: Begin by linking the DV360 partner with the CM360 advertiser to sync the audience. Go to the CM360 advertiser and select “DV360 association.” Add the DV360 partner […]
User is unable to view the attribution tab in CM360? If the user cannot see the attribution tab in CM360, please follow these troubleshooting steps: Check the user profile role and ensure that all conversion-related permissions are enabled, such as “view view-through” and “view click-through.” Verify if the user profile has any advertiser filters applied. […]
How to link a Google Tag manager container to your advertiser? To link a Google Tag Manager (GTM) container to your advertiser, follow these steps: Go to your advertiser in CM360. Click on “Configuration.” Expand the “Google Tag Manager” section. Add your GTM container ID. Save the advertiser, and it will be listed as pending […]
My Creative clicks through to the wrong landing page! If your creative clicks to the wrong page, you may have the wrong landing page set. Or you may have conflicting settings in CM360. Different creatives have different rules for how to set your URLs. See below for troubleshooting tips. Display Creatives: For display creatives, ad-level […]
Help! CM360 ads not serving! LE360 support teamThere are multiple scenarios under which CM360 ad won’t serve. Please check the below settings to ensure everything is correctly setup at CM360’s end: Ads dates should be inline. Ad start date should not be in future or ad end date should not be in past. Please navigate […]
I can’t see the ‘Floodlight report’ in the reporting UI! In such a scenario where the user is unable to download the floodlight report because they are not getting that option, we need to check their user roles permissions, and ensure that all the relevant permissions are enabled. Please ensure that the below permissions are […]
What should I do if my 3rd party Event tags are not firing? If the event tags are not firing with the tracking ads tags, you might need to check the type of tags which is being used. When you download the tags for tracking ads, you’ll get 3 types of tags: Image, Iframe and […]
What should I do if I’m having dynamic tag issues? If the dynamic tags section is not showing at the floodlight activities, you might need to check whether dynamic tags is enabled or not at the floodlight configuration level. Please follow the below steps to check this: Navigate to the floodlight configuration level Scroll down […]
What is the process to obtain WebM transcode for video creatives in CM360? Although WebM transcodes are no longer supported, you can still obtain WebM transcodes by following the steps below: Contact your creative developer and acquire WebM format creative assets. Upload the video files in CM360. Access the creative properties and disable all MP4 […]
